Store Policy

Policy

Digital and Hard Copy Music Sales Policy

Koala Music is committed to providing our customers with the highest quality music products and services. This policy outlines the terms and conditions that govern the sale of music in both digital and hard copy formats from our website.

​

Digital Music Sales Policy:

1. Purchasing Process: Customers may purchase digital music products on our website by selecting the desired item(s) and following the checkout process. Payment may be made via major credit cards, PayPal, or other payment methods as stated on our website.

2. Delivery: After successful payment, customers will be able to download the purchased music product from a link provided on our website or sent to them via email. The download link will be valid for a limited time only.

3. Refunds: Due to the nature of digital products, we do not offer refunds for digital music sales. Customers are advised to ensure that they have selected the correct music product and have checked the compatibility of the product with their device before making a purchase.

4. Copyright: The digital music products sold on our website are protected by copyright laws. Customers are prohibited from sharing or distributing the music products to others without the express permission of Koala Music.

Hard Copy Music Sales Policy:

1. Purchasing Process: Customers may purchase hard copy music products on our website by selecting the desired item(s) and following the checkout process. Payment may be made via major credit cards, PayPal, or other payment methods as stated on our website.

2. Delivery: Koala Music will ship the purchased hard copy music product(s) to the shipping address provided by the customer during the checkout process. Shipping costs will be calculated based on the destination and shipping method selected by the customer.

3. Returns: Koala Music accepts returns for hard copy music products that are defective or damaged upon delivery. Customers must notify us within 7 days of receiving the product and provide photographic evidence of the defect or damage. We will replace the product or offer a refund, as per the customer's preference.

4. Copyright: The hard copy music products sold on our website are protected by copyright laws. Customers are prohibited from reproducing or distributing the music products to others without the express permission of Koala Music.

By purchasing music products from our website, customers acknowledge that they have read and agreed to the terms and conditions outlined in this policy. Koala Music reserves the right to modify this policy at any time without prior notice. Any changes to the policy will be posted on our website.